Description

About Tata 1mg:

Tata 1mg is India’s leading consumer health platform aiming to make healthcare accessible, understandable, and affordable. Operating across e-pharmacy, e-diagnostics, e-consulting, and offline stores, Tata 1mg is a preferred pharmacy and diagnostic partner for many leading hospitals, helping consumers learn about medicines and find cost-effective alternatives.

Brief about the Team:

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consult services, ensuring excellent customer experience. This team collaborates with Warehousing, Merchandising, and Marketing teams to ensure operational excellence.

What You Will Do:

Financial Performance and Sales:

• Achieve daily targets for sales, private label, BigBasket, generics, high-margin categories, and diagnostics.
• Execute prescription reminder calls and follow up on dormant/lapsed and high-value users.
• Review commitment registers and ensure timely customer deliveries.

Omnichannel Order Management:

• Ensure zero pushback on omnichannel orders.
• Maintain 100% turnaround time (TAT) compliance in order processing.

Customer Service and Experience:

• Greet customers respectfully (folded hands).
• Understand and fulfill customer needs in-store and via calls/WhatsApp within 15–20 minutes.
• Build strong relationships through professional service.
• Support home deliveries as per protocols.

Inventory Management and Accuracy:

• Manage daily inventory inwarding with 100% accuracy.
• Ensure correct SKU putaway according to location mapping.
• Conduct daily removal of expired, near-expiry, and non-moving stock.
• Enter bounced items into the system and conduct SKU physical audits.

Compliance and Banking:

• Maintain duplicate invoices and cold chain temperature logs as per SOP.
• Manage manual bill regularization and sales returns with approvals.
• Prepare and validate daily sales report (DSR) and cash ledger during shift handovers.
• Respond to store pharmacy emails timely.

Store Hygiene & Visual Merchandising:

• Ensure store cleanliness via housekeeping.
• Maintain racks/shelves and arrange items per merchandising guidelines.
• Place discount tags and ensure correct brand display.

Marketing and Promotional Activities:

• Set up in-store marketing materials and participate in campaigns and door-to-door activities.
• Inform customers about offers, home delivery, and diagnostic services.

Key Skills

Pharmacy operations, sales achievement, customer service, communication skills, inventory management, compliance, order management, visual merchandising, multitasking, ethical conduct, computer and pharmacy software proficiency.

Requirements

• Bachelor’s degree or Diploma in Pharmacy.
• Valid State Pharmacy Council registration.
• 1-3 years of relevant experience.
• Strong customer service and communication skills.
• Proficient in computers and pharmacy software.
• Detail-oriented, multitasking ability, and ethical.